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Guest Post on What Would Dad Say?

I’ve alluded to the wonderfulness of Twitter in my previous post. Well, here’s an example. I meet G L Hoffman through Twitter. Not only did he send me copy of his e-book Dig your Job or Find a New One (I’ll review it in a future post. Great stuff!!!!) when we connected, he recently tweeted an opportunity for guest postings on his blog. Were I not on Twitter, were I not involved in social media, I probably wouldn’t have meet G L.

His blog What would Dad Say? is full of sound, common sense advice. Bookmark his blog, as well as mine.

In the meantime, head over to his blog and enjoy my guest post there.  Common sense job search approaches — thanks to mom and dad. (Please and thank-you.)

By the way, G L not only allowed me to guest post, he’s been coaching and cheering from the sidelines helping me publicize my post. He’s a saint in my book! Thanks G L!!

Thank-you. Click.

computer-mouse-monitor-dreamstime

I’ll admit it. I’ve become a Twitter addict. I’ll cover all the wonderfulness garnered from social media in another post. For today I want to share something I saw in my Twitter stream a while back: “If you get an email about a position respond to it.” Sounds like basic common sense, but believe me, common sense isn’t all that common.

 

How can something as simple as a response to an email help you in your job search? Let’s suppose ABC Company’s HR department sends out an email for an appointment or requests more information. You read the email, close it and think, “I’ll get to that later.” Or you grab your appointment calendar, enter the appointment date, time and location and go on with your life. On the sending end of that email is “Susie HR clerk”. She knows she sent the email, is pretty sure you got it, but …. maybe she better call. Then again, maybe she better wait a day or so and give you time to respond. She’s wondering and you’ve added a follow up her “To do” list.

 

Sure, lots of email programs have a confirm receipt attachment. Sometimes they work. Sometimes they don’t. Sometimes the recipient responds. Sometimes they click “no.” And yes, there are programs you can use to track things electronically, in the background, but wouldn’t it be easier if we all took a minute to communicate?

 

Do we really need technological intervention? Susie can ask for immediate confirmation in her email. You, as the recipient, can dash off a quick, “I’ll get you the info by noon tomorrow” or confirm the appointment with a brief, I look forward to seeing you on the 5th at 2. Really. Something as simple as “got it” or even better, “thank-you” takes a lot of the wonder out of business communications. And think about how you’d feel getting an email that just said “thank-you.” Along with eliminating wonder about receipt, it spreads a little joy.

 

Lest you think I’ve gone all hearts and butterflies on you, consideration is a great selling technique. You’re out there marketing your skills to a potential employer. Every single bit of contact, at every level, should exhibit your ability to communicate professionally, participate as part of a team and attend to the details of the task at hand. If you make the HR clerk’s job easier, don’t you think there’s a chance she’ll say something good to her boss about you? You’ve got a cheerleader on the inside and all it took was a moment to make it “all about them”.

 

This may not guarantee a rise to the top of the pile, but if 10 appointments are made and you’re the only one considerate enough to complete the circle, I’d venture to guess, it will help. In addition, you’ve let potential employers (and clients for that matter) know you follow-through. You make a difference. You complete the circle. You make the effort to communicate. You’re considerate. You’re a professional. And think about it, you did all that with “Thank-you.” click.

 

Check this out …

Recently, Rosa Vargas put out a call through the NRWA elist for contributions on “Worst Resume Mistakes.” Great article Rosa. It’s not only a fun read. It’s got great advice for job seekers and professionals alike. Know what’s even better than Rosa’s article and sound advice? The fact that my contribution is #10 on the list. Thanks for the opportunity Rosa.

Yes. Penmanship does count.

If you’re a regular reader, you’ll know I’m actively involved with Monty’s Home. One project I’m working on is to improve email communications by using an email marketing service. This means, I not only had to manually enter every address we’ve accumulated to date – long, boring, technical story – it also means I’ve taken over entry of the hand-written email addresses when we gather them at events and drawings.

 

filling-out-an-application So, let’s talk about handwriting. I am amazed. People take their time to fill out communication cards and don’t take the time to make it legible. I deciphered arrows leading to other parts of the cards, intuited letters using what little info I had and added .com or .net where appropriate. (Is it now .com “understood”? I missed that memo.) Hopefully, through bounce backs, phone numbers and repeat visits to our booths we’ll capture the correct information and reach these people. Otherwise, they’ll miss out of news they told us they wanted to hear. Why? Because they didn’t make sure they communicated contact information clearly. They assumed the reader would “know” what they meant. 

 

 Seeing this got me thinking about job seekers filling out applications. True, a good many companies use online applications now, but you still find companies that have you sit down and fill out an application by hand, on the spot. Be ready for it. No chance to have someone with better handwriting fill it out. It’s up to you. Yes. Even in filling out applications by hand, you have to write for your audience. This means, make it legible. Print neatly. Don’t assume people care enough about you to sit there and figure out what you meant. Make it clear for them. I’ll take the time to correct contact information for the non-profit group, because I value each and every supporter. A busy hiring authority doesn’t have that same motivation about you. They take the “Can’t read it? Next.” approach.  

 

 Another thing I noticed while doing all this entry was the number of people who used work email addresses to get information about personal interests. Never is it OK to get personal information at work addresses. Sure, companies seldom impose email use standards in good times, but in crunch time, misusing company resources can be used as grounds for dismissal. Plus, if you do leave the company abruptly, voluntarily or by request, you risk losing personal contact information. Better to set up a Gmail account and access from … wherever, than depend on the “security” that you’ll always have access to your well-developed network on your employer’s database – you employer’s database.

 

  Go set up a personal, Web-based email account. Keep your personal information and professional network safely backed-up there. And from now on, make sure you neatly hand write contact and other information when asked. Your second grade teacher wasn’t wrong. Neatness and penmanship do count … even in this “text-driven” society. 

 

Sorry gang. It takes effort.

computer-work-dreamstime-compressedI had a long conversation with a client a few weeks ago. The man had been out of the work force, by choice, for several months and was ready to enter the work-a-day world once again.

 

So far his job search strategy consisted of putting together his own resume, having a few friends tell him it was perfect (not sure how many hiring authorities in that mix …) and posting it on a major job board. Oh yeah. He’d make a few calls to let people knows he’s ready to jump back in the fray.

 

He went on to say his phone rang the first few weeks after posting. The hits he was getting weren’t “quality” (his word) jobs and activity had pretty much died off after the first few weeks. When traffic died, he did take advantage of The Ladders’ free resume critique. I’ve seen Ladders critiques before. Sometimes they’re offer solid advice; sometimes they’re way off; all the time they’re selling they’re services …, as a business should. The critique lead him to me.

 

Any who. This one conversation gave me blog topics for a month – approach, expectations, methods, effort, using professional references. Most disturbing to me was his reliance on the job boards to “find him a job.”

 

Let me preface the rest of this post with a disclaimer. What follows is my personal opinion, based on my professional experiences. You might have a different take on the subject and I welcome a broader perspective in the comment section. So here goes …

 

I tell my resume clients: “Don’t post your resume on ANY of the ba-jillions of job boards out there on the net.” What?????? <Gasp> Don’t post??????? I continue, “Of course, if it’s between you living in a box and eating canned cat food and posting your rez, then ‘Katie bar the door’ post it everywhere and anywhere.” However posting your resume to a job board is a last resort, not as a first step strategy. I repeat: POSTING YOUR RESUME TO A JOB BOARD IS A LAST RESORT, NOT AS A FIRST STEP STRATEGY. (And in a shameless plug for my profession, if you’ve had your resume prepared by a professional, it’ll never get to that point.)

 

INSTEAD, use the boards as tool. They’re a powerful search method in finding your dream job, when used correctly. Set up job alerts everywhere, especially on the compilation sites like www.linkup.com and www.indeed.com (to name two). Conduct a targeted search. Carefully read the job posting and tweak your rez to mirror key words and skills required for the position. After you’ve done that, write a brief, personalized cover email telling the recipient (even if the recipient is a blind address or PO Box) why you’re making contact and apply for the job. Remember, the recipient is getting hundreds of responses. They won’t guess about what you want. It takes a little more effort on your part, but throwing your resume up on, say, The Monster and sitting back waiting for the phone to ring is nuts. You’re looking at about a 2% success rate using a post and hope strategy. Many, many jobs on the big boards are posted by recruiters. Responding to jobs within your skills set usually ensures you’ll find a recruiter with contacts in your industry.

 

And there’s the safety factor. Think about it. If you’re employed, you’ve told anyone with access where you are from 9 to 5 everyday, and that you’re not home. (Sure, hiring users of the boards are probably 99.9% legitimate, but it only takes one …) You also gave them your address. If you choose to leave out your address and use a landline as a contact, the number can be Googled, revealing the address; finding addresses via cell phone numbers can’t be that far behind, if not already available. If you post anonymously, you better do a kick-butt job of skills presentations or have very specialized talents to grab attention because your audience is flying blind about you in every other way. {For more safety concerns and great advice, read Tiffany Monhollon’s blog post, “25 random things you don’t want to share on line even if you think it’s safe.}

 

And of course, there’s loss of exclusivity. Successful recruiters have exclusive candidates. Recruiters aren’t the do and end all to your search, but they can play a very important role. I’ve been on several recruiting sites and seen statements saying something to the effect of “We’ll never present a candidate you could have found yourself.” This could mean, post to the boards and you’ve shut yourself out to an awesome professional network. (NOTE: Recruiters don’t find jobs for people … they find people for jobs. Big difference.)

 

And last but not least is the refresh requirement. Huh? Refresh requirement? Well, having been a professional recruiter for several years, I’ve been on “the other side” of job board searches. When searching through millions of resumes on these huge boards on the Web, you use very detailed filters, looking for key words, degrees, credentials, affiliations, etc. and here’s the big one, how long ago the resume was posted. My searches usually included filters for candidates that posted in the past 10-14 days. Considering the average search takes about one month for every $10,000 annual income you seek, can see how ineffective that time window is for you? But, can you also see how targeted it was for me as a recruiter? (Remember, this is MY end of the search) I usually found candidates that were fresh and not working with lots of other recruiters, increasing my chances of a placement. Think waaaaaaay back to the beginning of this article – I know, I’m long winded tonight, but I’m passionate about this topic – my client said he got calls for a few weeks then they dropped off to nothing. I’d say that’s proof recruiters and hiring authorities are using that same strategy today.

 

If, in spite of what I said, you insist on posting, this is how you get around the problem. Go into your posted resume as if you’re going to edit and resave it. The boards repost it back at the top of the list with the current date. But think about it. It’ll take you 3-5 minutes every two weeks to manage your posting — longer if you’re posting to lots of boards, and if there’s lots of boards, you have to keep up with where they are and when you last refreshed … oh my, this task is growing! Rather than invest time in mundane busy work, aren’t you better served spending time tweaking your rez and cover letter and responding to positions you want?

 

Use the boards as a tool not your primary search method. I liken posting to the boards and waiting for the phone to ring with that perfect opportunity to sitting on the couch waiting for Prince Charming to ride up the driveway. Could happen … but doubtful! And don’t’ even start me on resume blaster services …

 

 

Note to self …

No really, this is a note to myself. Jason Alba posted a list of job search resources today on his  JibberJobber Blog. He sprinkled the list with lots of great advice about how and why to use each site. I wanted to be sure to save it. You should too.

 Soooooooo …  today I’m doing a lazy-blogger thing and telling you go here: 10 Free Job Search Resources Online.

As always, Jason shares user-friendly, actionable advice. THANKS Jason!

(I made sure what wasn’t already on my blog roll has been added. Keepin’ it easy for you.)

It’s not all about you …

meHow often have you heard me say the job search process is “all about them”? Or the flip side of that, “it’s not all about you”? For the sake of argument, trust me, it’s been a lot. Remember that as I share this story …

My husband was asked to take over as head custodian, temporarily, at another school in his district. He readily agreed. This was on Tuesday. The hiring manager said, “I’ll call you on Friday and confirm everything …” Understandably, my husband was thrilled for the opportunity, happy to have his hard work and dedication recognized and wanted to nail down the details. Who knows what doors this could open?

Fast-forward to Friday morning. As he leaves, he reminds me his boss is supposed to call him today with the details of his new job. He’s pumped. That night, as soon as he walks through the door, I can tell something’s wrong. “Did they go another direction with the assignment?” I ask diplomatically. Worse – the guy never called.

He was angry. A normal reaction when “you’re” excited about a new opportunity in “your” life and “you” don’t get the call back “you” were promised. He ranted on for a little while about unprofessional this and I’ll tell him that, yadda, yadda, yadda. Perfectly normal “you-centered” reaction. I let him vent for a little while and eventually interrupted with what he thought to be a completely inappropriately timed question … I said, “You don’t read my blog very often, do you?”

He looked at me, “er, ah, no ….” Frankly, he has a job he enjoys so doesn’t read anybody’s job search blog. Besides, he gets my pearls of wisdom first hand, on myriad topics. Why would he spend timing reading my blog too? But I digress …

I told him, “Honey, I love you dearly, but right now, it’s not all about you”. He told me he called the hiring authority late in the day, but whoever answered the phone said the boss left early. OK, so here’s a manager in a large geographic, growing multi-school district, addressing who knows what every day and he decides to try and leave early on Friday afternoon. I looked at my husband and said, you know what it’s like when you’re trying to leave early. Something major always happens and small details drop by the wayside. Not an excuse. Reality.

I went on to say, you agreed to do the job, right? Yes. So, your manager crossed that task off his to-do list. Sure, if he said he was going to call, he should have, but you’re taking it personally. This is probably just a case of “busy manager, trying to leave early.” Beside, the original conversation happened Tuesday. Perhaps he plain old forgot. Or there’s the chance he thought about it driving home and didn’t have your number. Or, when prioritizing HIS list figured he’d catch you Monday morning. Whatever. Remember: In his whole scheme of things, Friday / Monday – no big deal. In your world, Friday / Monday – HUGE. Look at things from his perspective … remembering what? That’s right. It’s not all about you. He started to relax.

Then he said, “He won’t know I called,” indicating he’d not left a message. Well, no dear, he won’t know you called if you didn’t leave a message. He started to tense up again. I said, no worries, just be sure to mention it when you do finally speak. A casual, “I must have just missed you Friday. Sorry we didn’t connect” will let him know you called. Next time, leave a message with your cell phone number and say something like call at your convenience. I’ll be around this weekend if it’s easier for you. (… all about them)

If you have to place a call to keep the ball moving and help keep the process on track, then do it. Take charge. Take responsibility. Make the call early in the day. It not only shows interest in the position; it helps the manager manage his day and indicates how well you’ll perform as an employee with increased responsibilities. It’s your job to make your manager look good. That means changing your attitude and your approach. You’re always looking for advancement opportunities – that’s the only “all about you part” – but, you find those opportunities by approaching things with a how can I make us all look better and do better approach – all about them.

So gentle reader AND dear husband, in the job search / career advancement / professional world, the end result – where you go, what you do, the effort you exert, the training you gather along the way – is all about you, but guys, that’s it. Everything else – job search, employment, special projects, advancement – is all about them. Deal with it. Embrace it

And a quick note to the “thems” in this equation – If you say you’re going to do something, do it. If you don’t respect people during the initial interview / early employment / advancement stage of the relationship, what kind of message are you sending? Do what you say you’re going to do or delegate the task – “call me Friday morning” – to ensure optimum communication and no loose ends. Sure you’re busy; but there is no excuse for rudeness.

Mary Poppins celebrates 45 years

Mary PoppinsEarlier today I heard a commercial advertising this year as the 45th anniversary of the release of Mary Poppins. Wow. 45 years. Grandchildren and great-grandchildren of the original audience still enjoy a movie first released in 1964. Young Julie Andrews, handsome Dick Van Dyke – nostalgia … makes you feel all warm and fuzzy doesn’t it?

 

Now, apply that same time frame to a job seeker and their career. Whoa! Suddenly 1964 is a lifetime ago and forty-five years is a mighty long time. See how that nostalgic warm, fuzzy changed to an “old as dirt” mentality almost immediately.

 

I spoke with a potential client recently. Wanting to send him my contact information, I asked for his email address. It was something1955@aol.com. I politely asked if he was born in 1955. “Yes.” So I told him, “Get a new address.”

 

Age-discrimination and age-exclusion do exist. Sure, it’s wrong. Yes, it’s unfair. But it’s out there. In order to have upper level management experience, you have to have solid experience; experience that takes times to amass. That’s a given, but save the time-line calculations and exact dates until after you’ve already won them over with astounding, measurable accomplishments.

 

Yes. Thirty-years’ experience is a wonderful thing. Although, to a thirty-nine-year-old hiring authority, it’s almost their entire life. Focus on major accomplishments during the last five to ten years and make casual mention of earlier experience.

 

As with any sales and marketing campaign, you’ve got to think about your audience. Touting age and exact years of experience is OK for Mary Poppins. She’s a legend and we like our legends long-lived. However, if you’re a job seeker, you’ve got to tell enough to gain interested, but not so much as to label yourself.

 

It’s a fine line … makes you wish there was a word like supercalifragilisticexpialidocious to make it easier.

 

 

Watch that first impression.

Frequently, the first impression a potential employer gets is your voice mail message. Do you have a long interlude of music or nonsensical gibberish known only to your peeps? Does five minutes of your dog rowling “I ruve ru” or your three-year saying something adorable, yet unintelligible to the rest of the world, precede instructions to leave a message? If you’re conducting a job search, are expecting calls regarding employment and answer yes to these questions, go change your voice mail message now.

 

Firs ImpressionWhen job searching you’re going to be getting messages from strangers. Strangers who can dramatically impact your livelihood and your future. Don’t risk missing an opportunity because you’re hooked on your “Can’t touch this” voice mail intro. When job hunting, you want to be sure your voice mail message (both home and cell) reflects the first impression you want a prospective employer to hear. Cute messages and inside jokes are fine for friends and family, but can quickly turn off a hiring authority. When in job-search mode, outgoing messages should clearly state your name and basic instructions for the caller:

 

This is NAME. I’m unable to take your call right now. Please leave a message with your name, number and I’ll call you back as soon as possible.

 

Remember, an employer won’t know it’s you by your voice! Be sure to let a caller know they’ve reached the right number. When I recruited, if I wasn’t sure I reached the person on the résumé, I often didn’t leave a message. I might or might not call back later. It depended on credentials and time.

 

During a job search, be sure to check your messages frequently and return the call promptly. If you take too long to call back, you may miss the opportunity! Things move at glacial speed during the hiring process. They also move at the speed of light. Be prepared and ready to respond, regardless the pace.

 

Since you can literally get a call anywhere, at any time, be sure to have your job search info at your fingertips – especially if you’ve put your cell phone number on your résumé. You never know when a prospective employer will call. And be ready…nothing is more off-putting than a bewildered “you’re who, with what company?? I applied for what position???” Not a good first impression.

 

Of course, it is OK to ask to return the call if you’re driving or in the middle of something. Schedule a good time to return the call that suits both you and the caller. Or use your ignore button, and let your well-executed outgoing message give you time to compose yourself and promptly return the call. Remember: in not answering, you risk a game of “telephone tag”. If you do have to leave a message, give the hiring authority a few choices on good times to return the call, hopefully minimizing the number of attempts to try and connect. 

 

When leaving messages for a potential employer, be enthusiastic, speak slowly and clearly, and repeat your name and the phone number twice. It’ll save them from having to listen to the message a second time.

 

The HR Minion also gives some great insights from an HR perspective on how you answer the phone. Check out her advice too. Bottom line. You only get one chance to make a first impression. Don’t tarnish your otherwise well-executed job search by not paying attention to the details.

 

 

Target? Focus?? Audience??? I don’t even know what I want to do yet!

After reading my colleague’s, Jennifer Anthony, recent blog post, Targeted Resumes: How to Target Your Resume to the Job You Want, it got me thinking. As resume writers, we tell our clients, you’ve got to focus your job search. You’ve got to have a target. You’ve got to know your audience. However, with all this talk about focus, seldom do I see anything written about an important tool to help with that decision-making process – The Information Interview.

I frequently get calls from clients who want to start a career after completing degree studies or are ready for a change after reaching advanced degree goals. A common thread running through these conversations is an “I know what I don’t want to do. But, I’m not exactly sure what I do want.” statement. Knowing what you don’t want to do is a good start, but you’ve got to have some idea about what you want before your start down that job search path.

In comes good old-fashioned Information Interviewing. What’s an Information Interview you say? Well, here, cut and pasted from a handout I have on the topic is more information:

What it is:

  1. A method for conducting an organized, focused and productive job search. It also helps assist in career change/career choice decisions.
  2. A means of gathering information at any stage of your work life (paid or volunteer).
  3. A method of matching your interests and skills to the realities of the job market.
  4. A means of establishing a network of useful contacts in your career field or interest area.

Why do it:

  1. To investigate career fields, career issues or interest areas:
    1. What are the overall prospects for a career filed? Is it overloaded or expanding?
    2. What are the main issues, the problems and needs of a career field?
    3. What does it mean to work or be involved in a career field? On a day-to-day basis?
    4. Given my particular background, where would I fit? What types of jobs are available? Is additional training necessary?
  2. To research a particular organization or a specific jobs within the organization:
    1. What is the organization structure? Where might my skills and interest fit into that structure?
    2. What are the hiring procedures?
    3. What jobs are currently open right now? Are there planned openings in the next three, six, nine, etc., months? Are there opportunities for new positions?

Information Interviewing LunchSo, if you’re unsure what you want to be when you grow up, or what you want to do for the next five minutes for that matter, network with people doing the job you think you want to do. Offer to buy them coffee or lunch and ask for the privilege of picking their brain for an hour about the nuts and bolts of their chosen profession. Come with prepared questions, respect their time, don’t turn it into a “help me find a job” conversation and you’ll be amazed at the info you’ll garner.

During an information interview, keep your focus on the task at hand – you’re there to respectfully research an industry or a profession, not sell your talents. This professional is giving you an hour of his or her knowledge, soak it up like a sponge and don’t waste valuable time pitching your talents. You’re here to learn how your talents fit into this particular job. Once you’ve identified and know something about you target audience, the selling can begin.

If you’d like more information on Information Interviewing – including basic questions to ask and more details about the process, I’ve got three handouts on the topic, available for the asking. Send an email to me at dawnbugni@thewritesolution.info with “Information Interviewing” in the subject line. Include your full name and contact info and I’ll gladly email the files right out to you – no charge – as a thank-you for taking a moment to read my blog.